Privacy Policy for M

This Privacy Policy describes how Riptec Limited ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of our application, M.

Why does Riptec need my Personal Information?

We only gather information that will allow us to provide you with the best service possible through M, or that we are required to do so by law or regulations. This information may also be used to send you relevant offers, but we will always give you the ability to opt out of these at any time.

Below are the types of things we use your personal information for:

• To verify you as a user and to detect and prevent fraud.
• Onboarding you to the M application and understanding which of our services you’re using.
• Communicating updates to you about our services.
• Allowing you to create an account with us to manage the service.

Data Security and Protection

Your personal information is treated with the utmost security and respect. Riptec Limited has strict technical and organizational procedures and controls in place to ensure that it is properly protected. We expect this same high level of care from all of our third-party providers.

Encryption

All sensitive data, including authentication tokens from Google and user-generated content within the M application, is encrypted both in transit using Transport Layer Security (TLS) and at rest using industry-standard encryption protocols like AES-256.

Access Control

Access to sensitive user data is strictly limited to authorized Riptec Limited personnel and automated systems that require access to perform their functions and provide the services you have requested. We employ the principle of least privilege, ensuring that any access to data is on a strict need-to-know basis.

Data Handling

We do not use your data for advertising purposes. Data is processed in-memory when possible and is only stored when necessary for the M application's core functionality, such as caching for performance. Our data handling procedures are designed to comply with applicable privacy laws and regulations.

Use of Information from Google APIs

M's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google Account to M, our application accesses your data to provide specific features, such as:

• Reading calendar events to display your agenda and find available time slots.
• Creating and editing calendar events to schedule meetings and tasks on your behalf.
• Reading your emails and drafts to perform AI-powered triage and generate replies.
• Composing and sending emails when you approve a draft or create a new message.
• Modifying email labels to archive messages and keep your inbox organized.
• Reading and editing contacts for our web-based Contacts Manager.
• Reading user-selected photos to attach them to journal entries in our web app.

This data is used solely by Riptec Limited to provide and improve these user-facing features within the M application. We do not transfer this data to others unless it is necessary to comply with applicable law, for a merger or acquisition, or as part of a security investigation.

Privacy FAQs

When and what personal information do you collect about me?

This varies – you might be signing up for our service, or you might just be showing interest in joining us. We’ll collect only the information that we believe is required to satisfy your intent.

Some of this information includes:

• Contact details about you, your company and employees
• Payment information including your credit/debit card
• Details of the services that you’ve used, purchased or shown interest in, including when and how you use them

Examples of when this information could be collected include: registering or purchasing a service from us, when you set up your account, download and use our apps, browse or visit our website or enter any promotion.

Why do you collect personal information from me?

We need to know and keep certain information about you so that we can, for example:

• Manage your account with us
• Provide you with services and support that you request
• Collect payment from you for these services
• Send important information about your account and our services
• Keep you up to date with our latest offers and understand what you are interested in
• Detect, prevent and protect both us and our users against fraud and cyber attacks
• Comply with any legal and regulatory obligations that we have

Is my data shared with anybody else?

We sometimes use third parties to perform services on our behalf or to provide service directly to you. An example of this is our payment processors – they manage our payments as well as carrying out fraud checks to protect us and our users.

We never share your data with a third party for advertising or any other purpose that isn’t directly linked to the services that we offer.

If I think the personal information you hold about me is incorrect, how do I get you to change it?

Simply contact our support team and they will assist you in correcting or updating your personal information.

How do I adjust my marketing preferences?

All such communication that we send to you will include unsubscribe links. Alternatively, you can contact our support team and they will be able to modify your preferences.

Our Privacy Policy

We’ve written this privacy policy in clear English to help you understand how we use your information and your rights that are connected to this information. Any questions regarding this policy can be sent to our support team.

This privacy policy was updated on 24th Dec 2018 and reflects changes in data-protection laws. We will tell you if we change this policy, and you can always contact our support team for more information.

Please read this policy carefully as it provides you information on how we collect and process your information through your registration, use and interaction with our services (which includes our websites and apps).

Our services are not intended for use by children, however we will still process, retain and share information relating to children if they use our services in the same way that we do from all other users.

This policy applies even if you’re not one of our registered users and you interact with us as part of our business or if you provide us with information about somebody else as required in relation to our service. Examples include:

• Use of our services when they are paid for by somebody else
• Interacting with any promotion, survey, trial or prize draw
• Contacting our support team
• Making general enquiries about our services

This policy doesn’t apply to:

• Information about our employees or shareholders.
• Third party companies or organisations using your information to offer relevant online advertisements to you (eg. where they advertise our services and use cookie, tag and/or other technology).
• Where there are links on our website or within our services to other third party websites, services, products, social media etc This policy does not apply to how such parties use your personal information. Please review their privacy policy before providing them with your information.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Why do we have a privacy policy?

We are under a legal obligation to inform you of what personal information we are collect about you, what it is used for and why. There must be a good reason for our use and you your rights regarding this information should be presented to you. You have the right to know what information we hold about you, to request a copy of this information and to ask us to modify or remove it.

What if I do not want to receive marketing from you?

We use the information we hold about you to judge what we believe you may want, need or be interested in. With this information we can send you details about services, offers and other information we believe will be of interest and relevant to you.

You will continue to receive marketing communication until you opt out of receiving such information.

You can opt out of receiving marketing from us at any time. All of our communication will provide a link through which you can modify your preferences or you can contact our support team with your request.

What data do you collect about me?

Personal information, or personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) or information that relates to a company.

There are different types of information that we may collect, store, use and transfer, such as: Contact information, Identity information, Financial information, Marketing/Communication information, Profile information, Technical information, and Transaction information.

How do you collect my personal information?

We use a variety of methods when collecting data from and about you, including: Direct interactions (when you provide data to us), Automated technologies (like cookies), and from Third parties or publically available sources (like analytics providers and advertising networks).

What about cookies?

Our service use cookies, which are tiny text files that identify your device or computer as a unique user to us when you visit various parts of our service. You are given the option to opt out of non-essential cookies.

How long do you store my information for?

We will only store your information for as long as it is necessary for us to fulfill the purposes we collected it for. This includes the satisfaction of any legal, regulatory, accounting or reporting obligations we have. By law we must hold basic information about users for six years after they cease being users.

What if I need more details about how you use my information or I just want to discuss it with you?

In the first instance please get in touch with our support team and your enquiry will reach our Data Protection Officer.

Alternatively, you can write to the address below and mark it for their attention.

Riptec Limited
Unit 6 , Queens Yard,
White Post Lane,
London.
E9 5EN

If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner – https://ico.org.uk/